Friday, April 17, 2009

Gaining a Customer For Life

Observe this good business practice. Two weeks ago we had what seemed
like major issues with our '91 Volvo (eg it broke down on the Mass
Pike). Over the years we religiously took it to be serviced at
Performance Motoring in Hadley, MA. They never found the clogged air
intake, that took a mechanic in Sturbridge 30 minutes to fix. For 5
years the car would hesitate when you stomped on the gas. Fuel pump,
old car, that was all I heard. $68 later from the great mechanic in
Sturbridge and the lovely 1991 Volvo 740 Turbo 5 door (wagon) runs
like new. The Pioneer Volvo folks checked it all out for us when we
brought it home from Sturbridge, to glowing reviews from their
mechanics leaving me the happiest I've been all year. This car was the
biggest wagon Volvo ever produced. It's huge (way, way, way bigger
than my neighbor Jon's 2008 Volvo XC90 or my inlaws 1996 850GLT 5 door
or their 2008 V70). It had 150k on it when we got it from
@nikkistevens' parents, it has 193k now. Here's to another 193k under
the car of Pioneer Volvo.

Sorry Ron. You had your chances. Muffed it.